Terms and Conditions

ALL CLASSES – TERMS AND CONDITIONS >>

IELTS CLASS / OET CLASS/ NAATI CLASSES – TERMS AND CONDITIONS >>

LANGUAGE, OET, IELTS & PTE TUTORIALS  – TERMS AND CONDITIONS >>

LANGUAGE SERVICES  – TERMS AND CONDITIONS >>

BILINGUAL STAFF SERVICES  – TERMS AND CONDITIONS >>

GIFT VOUCHERS  – TERMS AND CONDITIONS >>

RESUME WRITING  – TERMS AND CONDITIONS >>

CORPORATE LANGUAGE TRAINING – TERMS AND CONDITIONS >>

TRANSLATION & INTERPRETING  – TERMS AND CONDITIONS >>

TERMS AND CONDITIONS FOR ALL CLASSES

TERMS AND CONDITIONS FOR LANGUAGE MEMBERSHIP 

Payment and Cancellations 

• We cannot guarantee your place in any class until full payment has been made.
• We offer a 10% discount for any student enrolling in 2 classes at the same time (either for 2 people in the same course or for 1 student in two consecutive classes). Please call our school to organise your discounted enrolment.
• Full payment is due at the time of enrolment or at least one week before the course starts.
• Learners will not be permitted to begin or continue their courses until all outstanding fees have been paid.
• Transaction Currency – “ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS”.

Enrolment Conditions 

• By enrolling through this web site, you offer and agree to purchase a particular course or service for the price specified in this web site at the time you place your order.
• If you accept a place offered by Sydney Language Solutions and pay the fees, it means a binding contract is created between you (the learner) and Sydney Language Solutions Pty Ltd.
• Sydney Language Solutions reserves the right to accept or reject your offer for any reason, including, without limitation, the unavailability of any course, an error in the price or the product description posted on this web site, or an error in your order.

Fees

• All fees are only payable in Australian dollars.
  

• Fees are correct as of 1 June 2017
  

• Fees for courses are for tuition only and, unless expressly stated, include the cost of government charges and taxes including any Goods and Services Tax (GST).
  

• The availability of courses and services may change from time to time.

Advertised Dates and Times

• The advertised dates and times of courses may change.
• If there is a change in the starting day, you will be informed via sms, email and telephone contact.

Cancellations and Refund Conditions

• Please choose your course carefully.

• If you cancel the course with at least seven days notice before the commencement of the first session of the course, we will refund you the course fee with the deduction of the $60 administration fee.
• If the course has been confirmed and you have received the confirmation emailf rom us, no refund is allowed.

• Notification of cancellation/withdrawal from a course must be made in writing to Sydney Language Solutions (sent by email). We do not accept cancellation over the phone in any circumstance.

• Refund requests will be processed within 10 working days of Sydney Language Solutions receiving written advice.

• If you cancel the course with less than seven days notice before the course commencement, NO refunds will be given. However, we can arrange for you to study in the next available course (opening every month) to suit your schedule or provide a credit note for your future use at Sydney Language Solutions.

• Once the course has commenced, we will not issue any refunds.

• You are able to change (but you cannot cancel) either the courses or the starting date of your course up to 48 hours before the commencement of the course you are booked into.

• If you find yourself unable to complete a course, you may put your remaining classes on hold until a later date when you are able to complete it.

Transfers

If sometimes due to unexpected circumstance, or medical reasons, students need to ask to transfer their remaining credit to another class (not tutorial), SLS will consider and accept your request, subject to the following conditions. Please note that SLS does not accept to transfer the remaining credit to any tutorials

• There are spaces available in another class
• If you have at least 50% remaining tuition fee from you full course fee.
• Transfer does not disrupt the class into which you are transferring
• $40 fee applied for credit transfer
• If there are at least still 6 students remaining in your class after you stop the course. In other words, you cannot transfer any remaining credit if there are only 4-5 students left in your current class.

•  The credit will expire in 3 months; that means within 3 months from the day of approval, you need to use the credit for any other classes to finish your class and only can be transfered once.

• Your credit should be used for the same type of course, unless agreed by SLS admin staff for you to use in another courses.
• Request to transfer/defer must be made 48 hours before the commencement of the next class. The number of classes that the student is entitled to will be counted from the date of request and will not include the classes that they have missed before the date of request.
• If you wish to transfer your credit to another person, please seek approval in advance with SLS.

Missing a class:

• If you miss a class, we will do our best to put you in another class to make it up; however this is not always possible, especially with higher-level classes as a limited number of these classes run at any one time. To organise a make-up class (if we can find another class of the same level to put you in temporarily for one week), you are required to give at least 1 week notice to the school.
• No refunds will be given for your missed class.

Course Changes:

• SLS reserves the right to cancel or re-schedule the course when the required number of students to open one class (5 students) is not met.

• If there are not 5 students, SLS will:
  
  • either offer the option for students to cancel the class and get a full refund within 10 working days after class cancellation, or
  • reschedule the class to get more students enrolled.  By enrolling into a language class at SLS, students are deemed to understand this possibility.

• If we have to cancel your class or if we cannot find a mutually suitable time for your alternative course, your course fee will be refunded in full and paid within 10 working days after notification.

• All refunds caused by cancellation or re-scheduling of the course will be processed in the same by which your payment was initially made (i.e. if you paid by PayPal, you will be refunded by PayPal).

• In the event of a course cancellation, we will make every effort to contact you. Please provide all possible methods of contact (phone, fax, email) to make sure we can contact you. You should contact us one working day before the commencement of the course to ensure the course is going ahead.

• Sydney Language Solutions reserves the right to change its fees and conditions, cancel or delay courses, and to change course timetables and class locations at any time without notice.

Refund Method:

• Refund policy:

  • Sydney Language Solutions does not provide a refund in the form of cash in any circumstances
  • Return & Refund Policy – ” You should review the Sydney Language Solutions refunds policy situated on this website for information concerning refunds. You agree to be bound by the terms of the returns policy and Sydney Language Solutions’ liability is limited as expressed in that policy and these Terms and Conditions”.
  • The refund will be made within 7-14 working days. Please allow sufficient time for your refund to be processed.
  • The method of refund is dependent on the method of payment. Payment by:
    • PayPal: you will receive a refund through PayPal (unless the course fee has been paid more than 60 days ago)
    • eWay(Credit Card Online): You will receive a refund from eWay merchant to the credit card that your purchase was made with. 
    • Cash, Direct Deposit/Internet Transfer: you will receive a refund through internet transfer
    • Credit Card: 
      • You will receive a refund through internet transfer, or
      • You will receive a refund through card reversal (you will have to come to our office with the same card that you have used to make a payment to organize card reversal).
    • EFTPOS:
      • You will receive a refund through internet transfer, or
      • You will receive a refund through card reversal (you will have to come to our office with the same card that you have used to make a payment to organize card reversal).

Using your information:

We may disclose your personal information to our employees and contractors, ourrelated companies, credit reference agencies and debt collection agencies so that we can:

• provide services to you and others;
• invoice you for services we provide;
• obtain payment for our services from you;
• inform you of services available to you from us;
• monitor your compliance with these Terms and Conditions;
  
• exercise any rights we may have against you in law.

We may disclose your personal information (other than your name and physical address) to network operators to enable you to use their and our services.

We may disclose your personal information to law enforcement authorities, such as the Police or the Department of Internal Affairs, when we think it necessary (such as when disclosure will help detect unlawful behaviour).

We may occasionally monitor telephone calls between you and our personnel, to help train our personnel to provide better customer service. Any information we collect in the process will be used in strict compliance with Privacy Act 1998.

Payments and Dispute:

Your responsibilities:

You agree:

• To pay the specified fees for the services to which you subscribe by the due date (14 days from the date ofthe invoice), regardless of whether it is you who uses them;
• That unless the law requires a refund to be made, all payments are non-refundable;
• That if you have a genuine dispute in relation to any amount in an invoice, you MUST pay the undisputed portion of the invoice by the due date for payment, and notify us promptly of the disputed amount and the reason it is disputed. We will investigate your claim, and you agree to abide by the outcome of our investigation. We are not obliged to investigate a disputed amount if you do not notify us about it within 30 days.

Our Rights:

If any payments are overdue, we may close your account and refer the debt to our debt collection agency, and you will be responsible for the costs of collection of that debt (our debt collection agent may charge you a debt collection fee of $25.00 or 25% of the debt, whichever is the greater, and the debt collection agent’s costs, legal and other, arising from the collection of the debt. This term is intended to be for the benefit of and enforceable by our debt collection agent under the Contracts (Privacy) Act 1998);

TERMS AND CONDITIONS FOR IELTS CLASS / OET CLASS/ NAATI CLASS:

• Transaction Currency – “ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS”.
• Return & Refund Policy – ” You should review the Sydney Language Solutions refunds policy situated on this website for information concerning refunds. You agree to be bound by the terms of the returns policy and Sydney Language Solutions’ liability is limited as expressed in that policy and these Terms and Conditions”.

IELTS Preparation Class

By enrolling to take a course at Sydney Language Solutions, you are deemed to understand and accept these following policies.

The purpose of this policy is to maintain the quality of our teachings and to ensure you will have a desirable outcome for your IELTS Tests.

1. Any students who are absent from their classes because of any reasons will not be provided with any replacement class or refunds.

2. Students are held responsible for their own personal problem or for their absence. The teachers are not obliged to give you any materials for your missed lessons.

3.Students are only allowed to ask for flexibility before they are enrolled. Any requests for changes in terms of class time after the enrolment will not be accepted.

4. Sydney Language Solutions only offers a refund when we have to cancel a class or do not have enough students to open the course. No refund will be offered to students due to their personal reason, personal preference for teachers or their schedule after enrolment.

5. Sydney Language Solutions has the right to refuse students/students/potential students if they behave in an inappropriate and unacceptable manner.

6. To join the IELTS Preparation Course, students need to enrol to at least 2 weeks before class commencement (for an individual skill or two skills). This policy also applies to continuing students.

7. If you don’t turn up at a class you already paid for, that class session is considered being used and cannot be refunded, transferred to a later course or to another person.

8. No payment is accepted on the same day class starts. Our teachers are not responsible for collecting your payment. Students must process payment at least 4 days before class commencement to ensure they can have a seat.   

9. If you could not attend the whole course of IELTS, you can enrol for less weeks as long as it still meet the minimum length of enrolment. Minimum length of enrolment for our IELTS courses:

• IELTS Weekday Course: 2 weeks minimum
  
• IELTS Weeknight Course: 4 weeks minimum 
  
• IELTS Sunday Course: 3 weeks minimum

We do not accept enrolment with duration less than above. You might choose to attend less class but you will still have to pay the minimum fee in order for your enrolment to be accepted.

OET Preparation Class

The purpose of this policy is to maintain the quality of our teaching and to ensure you will have a desirable outcome for your OET Tests.

1. Any students who are absent in their classes because of any reasons will not be provided with any replacement class or refunds.

2. Students are held responsible for their own personal problem and for their absence. The teachers are not obliged to give you any materials for your missed lessons.

3. Students are allowed only to ask for flexibility before they are enrolled. Any changes in terms of class time after the enrolment will not be accepted.

4. Sydney Language Solutions only offers a refund when we have to cancel a class or do not have enough required number of students to open the course. No refund will be offered to students due to their personal reason, personal preference for teachers or their schedule after enrolment.

5. Sydney Language Solutions has the right to refuse students/students/potential students if they behave in an inappropriate and unacceptable manner.

6. To join the OET Preparation Course, students need to enrol in at least 40 hours of the total course durations. This policy also applies to continuing students.

7. If you don’t turn up at a class you already paid for, that class session is considered being used and cannot be refunded, transferred to a later course or to another person.

8. No payment is accepted on the same day class starts. Our teachers are not responsible for collecting your payment. Students must process payment at least 4 days before class commencement to ensure they can have a seat.

NAATI Preparation Class

By enrolling to take a course at Sydney Language Solutions, you are deemed to understand and accept these following policies.

The purpose of this policy is to maintain the quality of our teachings and to ensure you will have a desirable outcome for your NAATI Tests.

1. Any students who are absent in their classes for any reasons will not be provided with any replacement class or refunds.

2. Students are held responsible for their own personal problem or for their absence. The teachers are not obliged to give you any materials for your missed lessons.

3. Students are only allowed to ask for flexibility before they are enrolled. Any changes in terms of class time after the enrolment will not be accepted.

4. For refunds, please refer to our cancellations & refund conditions before you ask our admin staff.

5. Sydney Language Solutions has the right to refuse current students/potential students if they behave in an inappropriate and unacceptable manner.

6. To join the NAATI Preparation Course, students need to enrol and pay for the whole course. No partial payment is accepted. This policy also applies to repeat students.

7. If you don’t turn up at a class you already paid for, that class session is considered being used and cannot be refunded, transferred to a later course or to another person.

8. No payment is accepted on the same day class starts. Our teachers are not responsible for collecting your payment. Students must process payment at least 4 days before class commencement to ensure they can have a seat.

Using your information:

We may disclose your personal information to our employees and contractors, ourrelated companies, credit reference agencies and debt collection agencies so that we can:

• provide services to you and others;
• invoice you for services we provide;
• obtain payment for our services from you;
• inform you of services available to you from us;
• monitor your compliance with these Terms and Conditions;
  
• exercise any rights we may have against you in law.

We may disclose your personal information (other than your name and physical address) to network operators to enable you to use their and our services.

We may disclose your personal information to law enforcement authorities, such as the Police or the Department of Internal Affairs, when we think it necessary (such as when disclosure will help detect unlawful behaviour).

We may occasionally monitor telephone calls between you and our personnel, to help train our personnel to provide better customer service. Any information we collect in the process will be used in strict compliance with Privacy Act 1998.

Payments and Dispute:

Your responsibilities:

You agree:

• To pay the specified fees for the services to which you subscribe by the due date (14 days from the date ofthe invoice), regardless of whether it is you who uses them;
• That unless the law requires a refund to be made, all payments are non-refundable;
• That if you have a genuine dispute in relation to any amount in an invoice, you MUST pay the undisputed portion of the invoice by the due date for payment, and notify us promptly of the disputed amount and the reason it is disputed. We will investigate your claim, and you agree to abide by the outcome of our investigation. We are not obliged to investigate a disputed amount if you do not notify us about it within 30 days.

Our Rights:

If any payments are overdue, we may close your account and refer the debt to our debt collection agency, and you will be responsible for the costs of collection of that debt (our debt collection agent may charge you a debt collection fee of $25.00 or 25% of the debt, whichever is the greater, and the debt collection agent’s costs, legal and other, arising from the collection of the debt. This term is intended to be for the benefit of and enforceable by our debt collection agent under the Contracts (Privacy) Act 1998);

TERMS AND CONDITIONS FOR LANGUAGE, OET, IELTS & PTE TUTORIAL: 

• Transaction Currency – “ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS”.
• Return & Refund Policy – ” You should review the Sydney Language Solutions refunds policy situated on this website for information concerning refunds. You agree to be bound by the terms of the returns policy and Sydney Language Solutions’ liability is limited as expressed in that policy and these Terms and Conditions”.

IELTS, OET & PTE:

i. Students can only choose a maximum of 2 skills to focus on in a 1.5 or 2-hour session. Students are allowed to request more information about the other skills that they haven’t been registered for but the teacher is not obliged to release any additional materials for the skills that were not mentioned prior to registration.

ii. If a student books only 1 session they are entitled to:

• -A maximum of 2 practice tests to be given in the tutorial. The practice test provided will be in accordance to the skills (maximum 2) that were mentioned prior to registration.
• -If students wish to have their writings marked, teachers are only obliged to mark those assignments on the spot within the time given.

iii. If a student books more than 1 session they are entitled to:

• A maximum of 3 practice tests to be given in the tutorial (2 on the spot and 1 as homework). The practice test provided will be in accordance to the skills (maximum 2) that were mentioned prior to registration.
• Students can have their writings marked in the tutorial time by their teacher and can submit 1 writing assignment for the teacher to mark and bring back in the next session.

iii. Teachers reserve the right to choose which materials are appropriate for the students to use.
 
iv. Teachers reserve the right to reject a request for more materials from the students (apart from what has been provided in the 1.5 – 2 hour tutorial) if it was not stated or agreed before the tutorial was booked.
 
v. If a student wants to cancel their tutorial:

• – 72 hours before the agreed schedule, the fees can be refunded with a $60 administration fee or re-scheduled
• – 48 hours before the agreed schedule, the tutorial can be re-scheduled but no refund can be provided.
• – on the same day, strictly NO refund or re-scheduling
• – if students already booked the tutorial and paid with or without our confirmation, then they change their mind and want to cancel the booking, the fees can be refunded with deduction of $30 administration fee and bank fee
• – Cancellation must be done through administration. SLS will not be responsible for any communication, any appointment or any cancellation that was held only between the students and teachers without informing SLS admin. SLS is only responsible if the issue is directly brought to the administration.

vi. Payment:

• Sydney Language Solutions offers a 5% discount for any payment of 10 sessions at once.
• If students wish to book for more classes after the first session, they are recommended to pay for at least 3 sessions in a go to save their time.

Language tutorials

i. Students are entitled only to the lessons that they have paid for. (i.e. a student who has booked for 4 lessons will only receive materials for the 4 lessons).

ii. If a student books 5-10 sessions they are entitled to:

• a set of materials for the relevant sessions (i.e. 5 lessons in one booklet if they book for 5 sessions in a go)

iii. Teachers reserve the right to choose which materials will be appropriate for the students to use. Teachers reserve the right to reject specific request from the student, if it was not made before the tutorial was booked.
 
v. If students cancel their tutorial:

• 48 hours before the tutorial, the fees can be refunded with deduction of $60 administration fee or re-scheduled

• 24 hours before the tutorial, the tutorial can be re-scheduled ONLY

• with less than 24 hours notice, strictly no refund or re-scheduling will be issued or allowed.

• if students already booked the tutorial and paid with or without our confirmation, then they change their mind and want to cancel the booking, the fees can be refunded with deduction of $30 administration fee and bank fee

• Cancellation must be done through administration. SLS will not be responsible for any communication, any appointment or any cancellation that was held only between the students and teachers without informing SLS admin.

SLS is only responsible if the issue is brought directly into the administration.
 
vi. Payment:

• Sydney Language Solutions offers a 5% discount for any payment of 10 sessions at once.
• If students wish to book for more classes after the first session, they are recommended to pay for at least 3 sessions in a go to save their time.
• Sydney Language Solutions will only issue a tax invoice for booking 3 sessions after the first class.

vi. Duration:

• 1 hour tutorial can only be arranged if the teacher is already taking another class on that day. Teacher’s availability and time taken for transportation will be the main concern in arranging this short tutorial.

Using your information:

We may disclose your personal information to our employees and contractors, ourrelated companies, credit reference agencies and debt collection agencies so that we can:

• provide services to you and others;
• invoice you for services we provide;
• obtain payment for our services from you;
• inform you of services available to you from us;
• monitor your compliance with these Terms and Conditions;
  
• exercise any rights we may have against you in law.

We may disclose your personal information (other than your name and physical address) to network operators to enable you to use their and our services.

We may disclose your personal information to law enforcement authorities, such as the Police or the Department of Internal Affairs, when we think it necessary (such as when disclosure will help detect unlawful behaviour).

We may occasionally monitor telephone calls between you and our personnel, to help train our personnel to provide better customer service. Any information we collect in the process will be used in strict compliance with Privacy Act 1998.

Payments and Dispute:

Your responsibilities:

You agree:

• To pay the specified fees for the services to which you subscribe by the due date (14 days from the date ofthe invoice), regardless of whether it is you who uses them;
• That unless the law requires a refund to be made, all payments are non-refundable;
• That if you have a genuine dispute in relation to any amount in an invoice, you MUST pay the undisputed portion of the invoice by the due date for payment, and notify us promptly of the disputed amount and the reason it is disputed. We will investigate your claim, and you agree to abide by the outcome of our investigation. We are not obliged to investigate a disputed amount if you do not notify us about it within 30 days.

Our Rights:

If any payments are overdue, we may close your account and refer the debt to our debt collection agency, and you will be responsible for the costs of collection of that debt (our debt collection agent may charge you a debt collection fee of $25.00 or 25% of the debt, whichever is the greater, and the debt collection agent’s costs, legal and other, arising from the collection of the debt. This term is intended to be for the benefit of and enforceable by our debt collection agent under the Contracts (Privacy) Act 1998);

Terms & Conditions of Tutor Booking: 

• You will receive an automatic booking information through the website if you book and pay online.
• As soon as we receive your payment, if our tutor is available, the session can be arranged. We will issue an Receipt and a confirmation of the tutor booking via email. Please do not turn up if you do not receive the confirmation email for us.
• The tutoring session will be at the our CBD  office.
• We can visit  your company/office (at an extra travel cost) but not your home.
• If you prefer not to pay by Paypal, you can pay by Eway / by Credit Card through phone 9283 9892 / by Cash / Cheque / EFTPOS in our office.
• All Payments must be made at least 3 working days in advance.
• If you pay by Bank Transfer /  Cheque (made payable to Sydney Language Solutions Pty Ltd), please process your payment at least 7 days before the day you start the tutoring session. We can only confirm your tutor when your payment reaches our account, NOT when you send us your receipt or Bank Transfer.
• Please note that no place is guaranteed until the payment is made.
• If you prefer not to book online, you can email to us all your details, language, level of proficiency, your availability (at least 2 available time slots) for tutoring, payment method and correct phone / email address to info@sydneylanguagesolutions.com.au. We will process the booking for you within 48 hours.
•  if students already booked the tutorial and paid with or without our confirmation, then they change their mind and want to cancel the booking, the fees can be refunded with deduction of $30 administration fee and bank fee

TERMS AND CONDITIONS FOR GIFT VOUCHERS:  

• Transaction Currency – “ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS”.
• Return & Refund Policy – ” You should review the Sydney Language Solutions refunds policy situated on this website for information concerning refunds. You agree to be bound by the terms of the returns policy and Sydney Language Solutions’ liability is limited as expressed in that policy and these Terms and Conditions”.
• Gift certificates can be used to purchase any courses available on Sydney Language Solutions in fixed price.
• Gift certificates are in Australian dollars.
• Gift certificates cannot be used or redeemed anywhere except on the site. Gift certificates cannot be used or redeemed on the slsbooks.com.au site.
• Gift certificates cannot be used or redeemed without the authorized claim code, cannot be redeemed for cash, cannot be replaced if they are lost or stolen. cannot be used or redeemed towards previous purchases, cannot be used or redeemed to purchase other gift certificates, cannot be resold, and are not refundable.
• Any purchase less than the value of a gift certificate causes the unused balance to be placed in the account of the gift certificate recipient for use in a future transaction.
• Any purchase exceeding the value of a gift certificate requires payment of the difference to complete the transaction.
• Gift certificates that have not been used or redeemed for 12 months after their date of purchase will not be valid anymore and cannot be used to purchase any other services of Sydney Language Solutions.
• Gift certificates and their use are subject to our General Enrolment Terms and Conditions. We reserve the right to change the gift certificate terms and conditions from time to time at our sole discretion.

TERMS AND CONDITIONS FOR LANGUAGE SERVICES

TERMS AND CONDITIONS FOR BILINGUAL STAFF SERVICES 

• Transaction Currency – “ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS”.
• Return & Refund Policy – ” You should review the Sydney Language Solutions refunds policy situated on this website for information concerning refunds. You agree to be bound by the terms of the returns policy and Sydney Language Solutions’ liability is limited as expressed in that policy and these Terms and Conditions”.

Quality of Training
Sydney Language Solutions will provide new trainers if the client is not satisfied with the pace or training quality of the current trainer. Our trainers are very qualified native speaker teachers with excellent teaching method.
 
Payment Terms
Half of the total fee must be paid at least 7 working days before the training starts. The remaining half must be paid at least 2 working days before the training starts.
 
Cancellations of the service

• If the client decides to cancel the service at least 48 hours before the delivery of the service, Sydney Language Solutions can provide refund with a deduction of $100 administration fee.
• If the client decides to cancel the service in less than 48 hours before the delivery of the service, Sydney Language Solutions can provide 50% refund with a deduction of $100 administration fee.
  
• If the client decides to cancel the service on the delivery day of the service:
  
  • If the assignment lasts for only 1 day, NO REFUND will be provided
    
  • If the assignment lasts for more than 1 day, we will not provide refund for the first day’s fee but will refund 50% of the remaining days’ fee.
    

Cancellations of one session
We understand that business realities mean that classes occasionally need to be re-scheduled.
 
If there are unexpected circumstances that the client has to cancel a class, the client must inform Sydney Language Solutions at least 72 hours before the class time by email and by telephone.
 
We will try to arrange a replacement session at a mutually convenient time. However, we reserve the right to cancel the class with no financial penalty to ourselves if we are not able to re-arrange a suitable time and/or we are not given 72 hours notice.
 
Contact
If the client staffs have any feedbacks about any aspects of the trainers, the client should report by email to the Director, Dr Na Pham, and we will try our best to solve the problem.  However, we do believe our trainers are very friendly, enthusiastic, professional and your company will be satisfied with the training quality.
 
Our Director, Dr Na Pham, should be the first point of contact if the client has any feedbacks, comment about the course, urgent need or enquiries that need to be responded.

TERMS AND CONDITIONS FOR RESUME WRITING 

• Transaction Currency – “ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS”.
• Return & Refund Policy – ” You should review the Sydney Language Solutions refunds policy situated on this website for information concerning refunds. You agree to be bound by the terms of the returns policy and Sydney Language Solutions’ liability is limited as expressed in that policy and these Terms and Conditions”.

By using this service, you agree to each of the terms and conditions set forth herein. Additional terms and conditions applicable to this service may be posted in particular areas of the site and, together with these terms of use, govern your use of those areas, content or transactions.

These terms of use, together with applicable additional terms and conditions, are referred to as this “agreement.”

1. Copyright

The site and the content are protected by Australian Law and/or copyright laws, and belong to our company or its partners, affiliates, contributors or third parties.
The copyrights in the content are owned by Sydney Language Solutions or other copyright owners who have authorized their use on the site. You may download and reprint content for non-commercial, non-public, personal use only (if you are browsing this site as an employee or member of any business or organization, you may download and reprint content only for educational or other non-commercial purposes within your business or organisation, except as otherwise permitted by Sydney Language Solutions).

2. Limitation of liability

In no event will Sydney Language Solutions be liable for any damages whatsoever, including, but not limited to any direct, incidental, consequential, special, exemplary or other indirect damages arising out of (i) the use of or inability to use the site, the service, or the content, (ii) any transaction conducted through or facilitated by the site; (iii) any claim attributable to errors, omissions, or other inaccuracies in the site, the service and/or the content, (iv) unauthorised access to or alteration of your transmissions or data, or (v) any other matter relating to the site, the service, or the content, even if Sydney Language Solutions has been advised of the possibility of such damages.

If you are dissatisfied with the site, the service, the content, or, with the terms of use, your sole and exclusive remedy is to have the work revised.

3. Terms of payment

Once the client had registered online, or if the client had emailed the receipt of payment (by Direct Deposit) to Sydney Language Solutions, the client is deemed to understand the Terms and Conditions and enter into an agreement to purchase the resume service with Sydney Language Solutions.

If for any reasons, the amount of payment is not transferred to Sydney Language Solutions bank account within 5 working days, during which the resume service had been finished, the client is considered to owe the fee to Sydney Language Solutions. Within 30 days from the day of payment, SLS reserves the right to contact a debt collection agency to collect the unpaid invoice. 

The resume service will only start after the payment (if made by Direct Deposit/Internet Transfer) is cleared in our bank account. We will not conduct the service based on receipt only.

The resume is considered as property of Sydney Language Solutions until fully paid.

4. Edit and revisions policy

All writing and editing services are non-refundable once services are retained.

The intake and evaluation of your current résumé and job targets may be determined either via email or phone (only in urgent situations when clients request SLS staffs to do so or when it is weekend, or public holiday). After you have received your revised documents, if you wish to request further revisions, you may contact us by email within seven calendar days of the sent date stamped on the email that contains your documents.

You are entitled to two rounds of revisions within these seven calendar day period. This means that if you return your documents to your writer with requested revisions on the day after you receive them, you then have six more days left in your editing period.

Additional charges will apply if editing services are requested after the seven calendar day editing time frame provided for above. We are not responsible for providing service in the circumstance of a customer’s failure to upload a résumé, in the case of customer providing an incorrect email address, in the case the client fail to communicate with the writer to clarify her request, in case the instructions from the client is not reported or written down clearly or in the case of direct contact to the writer without mutual agreement. Because our services are rendered in a written format, and involved an hourly paid human service, it cannot be physically returned, refused and our fees are non-refundable.

Normal turnaround time is 72 hours from the date of receipt but may be longer in certain circumstances which may include the size of each individual project. 72 hours refers to business days. Therefore, if you place your order on a Friday, it will be delivered on or before the following Wednesday. If you place your order on Sunday, it will be treated as a Monday order.
Work conducted on your résumé, cover letter, or other written material may be performed by one or more writers employed or sub-contracted by Sydney Language Solutions and any such writer may be subject to change at any time.

We do not guarantee a specific time for completion. Prices may vary and are subject to change depending on the scope of each individual project.

5. Refund policy

Immediately after an order is placed, a professional writer is assigned to the account. The writer will then analyse the content on the online form and begin drafting the customized documents.
For this reason, we are unable to offer refunds for requests made 2 or more hours after an order is placed. However, customers requesting a refund within 1 hour of placing an order will receive a full refund.

6. Privacy policy

Sydney Language Solutions provides users with résumé writing and related career services. We do not collect personal data from site visitors without formally requesting such information on secure forms.

Maintaining the privacy of our visitors represents a company priority and as such, no technologies [i.e. “cookies”] are in place to capture information about those who utilize our free search engine service.

We utilize only secure, encrypted order forms which do require customers to provide contact information (i.e. Name and email address). All such information is used only to make contact with our clients when it is absolutely necessary to do so with reference to their order.

We do not sell or trade customer data information to/with any other companies. We do reserve the right to post any résumé we write for you on our site as a model so long as we remove your personal contact information.

7. Indemnification

You understand and agree that you are personally responsible for your behavior on the site and the service. You agree to indemnify, defend and hold harmless Sydney Language Solutions, its parent companies, subsidiaries, affiliated companies, jv partners, business partners, licensors, employees, agents, and any third-party information providers to the service from and against all claims, losses, expenses, damages and costs (including, but not limited to, direct, incidental, consequential, exemplary and indirect damages), and reasonable attorneys’ fees, resulting from or arising out of your use, misuse, or inability to use the site, the service, or the content, or any violation by you of this agreement.

8. User conduct

You agree to use the site and the service only for lawful purposes. You agree not to take any action that might compromise the security of the site, render the site inaccessible to others or otherwise cause damage to the site or the content. You agree not to add to, subtract from, or otherwise modify the content, or to attempt to access any content that is not intended for you. You agree not to use the site in any manner that might interfere with the rights of third parties.

9. Use of Service & Site

You may use the service, the site, and the information and writings (singly or collectively, the “content”) solely for your non-commercial, personal purposes and/or to learn about/purchase our résumé writing and related services.

You may use documents/résumés/related materials purchased from the service to seek employment. Neither our company nor its principals are responsible for any result of your use of this service and/or any résumés we create on your behalf beyond the terms specified herein.

10. Downloading files

Sydney Language Solutions often return the resume by sending attached file in emails. However, in case the file is too large and we need you to download it from an Internet site (Yousendit.com) , Sydney Language Solutions and its principals cannot and does not guarantee or warrant that files available for downloading through the site or via the service will be free of infection by software viruses or other harmful computer code, files or programs (although we will make every reasonable effort to do avoid such difficulties and have not, as of this writing, experienced any relevant problems in our history).

11. Using your information

We may disclose your personal information to our employees and contractors, ourrelated companies, credit reference agencies and debt collection agencies so that we can:

• provide services to you and others;
• invoice you for services we provide;
• obtain payment for our services from you;
• inform you of services available to you from us;
• monitor your compliance with these Terms and Conditions;
  
• exercise any rights we may have against you in law.

We may disclose your personal information (other than your name and physical address) to network operators to enable you to use their and our services.

We may disclose your personal information to law enforcement authorities, such as the Police or the Department of Internal Affairs, when we think it necessary (such as when disclosure will help detect unlawful behaviour).

We may occasionally monitor telephone calls between you and our personnel, to help train our personnel to provide better customer service. Any information we collect in the process will be used in strict compliance with Privacy Act 1998.

12. Payments and Disputes

Your responsibilities:

You agree:

• To pay the specified fees for the services to which you subscribe by the due date (14 days from the date ofthe invoice), regardless of whether it is you who uses them;
• That unless the law requires a refund to be made, all payments are non-refundable;
• That if you have a genuine dispute in relation to any amount in an invoice, you MUST pay the undisputed portion of the invoice by the due date for payment, and notify us promptly of the disputed amount and the reason it is disputed. We will investigate your claim, and you agree to abide by the outcome of our investigation. We are not obliged to investigate a disputed amount if you do not notify us about it within 30 days.

Our Rights:

If any payments are overdue, we may close your account and refer the debt to our debt collection agency, and you will be responsible for the costs of collection of that debt (our debt collection agent may charge you a debt collection fee of $25.00 or 25% of the debt, whichever is the greater, and the debt collection agent’s costs, legal and other, arising from the collection of the debt. This term is intended to be for the benefit of and enforceable by our debt collection agent under the Contracts (Privacy) Act 1998);

TERMS AND CONDITIONS FOR CORPORATE LANGUAGE TRAINING 

• Transaction Currency – “ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS”.
• Return & Refund Policy – ” You should review the Sydney Language Solutions refunds policy situated on this website for information concerning refunds. You agree to be bound by the terms of the returns policy and Sydney Language Solutions’ liability is limited as expressed in that policy and these Terms and Conditions”.

Quality of Training
Sydney Language Solutions will provide new trainers if the client is not satisfied with the pace or training quality of the current trainer. Our trainers are very qualified native speaker teachers with excellent teaching method.
 
Payment Terms
Half of the total fee must be paid at least 7 working days before the training starts. The remaining half must be paid at least 2 working days before the training starts.
 
Cancellations of the service

• If the client decides to cancel the service at least 48 hours before the delivery of the service, Sydney Language Solutions can provide refund with a deduction of $100 administration fee.
• If the client decides to cancel the service in less than 48 hours before the delivery of the service, Sydney Language Solutions can provide 50% refund with a deduction of $100 administration fee.
  
• If the client decides to cancel the service on the delivery day of the service:
  
  • If the assignment lasts for only 1 day, NO REFUND will be provided
    
  • If the assignment lasts for more than 1 day, we will not provide refund for the first day’s fee but will refund 50% of the remaining days’ fee.
    

Cancellations of one session
We understand that business realities mean that classes occasionally need to be re-scheduled.
 
If there are unexpected circumstances that the client has to cancel a class, the client must inform Sydney Language Solutions at least 72 hours before the class time by email and by telephone.
 
We will try to arrange a replacement session at a mutually convenient time. However, we reserve the right to cancel the class with no financial penalty to ourselves if we are not able to re-arrange a suitable time and/or we are not given 72 hours notice.
 
Contact
If the client staffs have any feedbacks about any aspects of the trainers, the client should report by email to the Director, Dr Na Pham, and we will try our best to solve the problem.  However, we do believe our trainers are very friendly, enthusiastic, professional and your company will be satisfied with the training quality.
 
Our Director, Dr Na Pham, should be the first point of contact if the client has any feedbacks, comment about the course, urgent need or enquiries that need to be responded.
 

TERMS AND CONDITIONS FOR TRANSLATION AND INTERPRETING 

• Transaction Currency – “ALL TRANSACTIONS ARE PROCESSED IN AUSTRALIAN DOLLARS”.
• Return & Refund Policy – ” You should review the Sydney Language Solutions refunds policy situated on this website for information concerning refunds. You agree to be bound by the terms of the returns policy and Sydney Language Solutions’ liability is limited as expressed in that policy and these Terms and Conditions”.

1. Interpretation

1.1. ‘Terms and Conditions’ means these standard terms and conditions as set out below.

1.2. The clause headings are for convenience of reference only and shall not affect the construction or interpretation of these Terms and Conditions.

1.3. The word ‘including’ shall be understood to mean ‘including without limitation’ and the word  ‘includes’ shall be understood to mean ‘includes without limitation’.

1.4. Words of a technical nature shall be construed in accordance with general trade usage in the computer industry in Australia.

1.5. ‘You, your’ means the company, firm, body or person to whom we are supplying the Services and / or the Work Products.

1.6. ‘We, us, our,’ means SYDNEY LANGUAGE SOLUTIONS whose registered office is at Suite 202, 332 Pitt St, Sydney NSW 2000.

1.7. ‘Contract’ means the contract between the customer and us, and consisting of the purchase order from the customer and these Terms and Conditions.

1.8. References to ‘documents’, ‘records’, ‘books’ and ‘data’ shall include information contained    in computer programs, disks, records or any other machine readable form or records kept other than in a legible form, but capable of being produced into a legible form.

1.9. In the event of any conflict, the documents constituting the agreement between the parties shall have priority in the following order:  

1.9.1. Service level agreement (if any) entered into between the parties.

1.9.2. These Terms and Conditions.

1.10. ‘Intellectual Property Rights’ means any rights in or to any patent, copyright, database right, registered design, design right, utility model, trade mark, brand name, service mark, trade name, business name, chip topography right, know how or Confidential Information, Translation Memory and any other rights in respect of any other industrial or intellectual property, whether capable of being registered or not and including all rights to apply for any such rights.

1.11. ‘Confidential Information’ means information (in any form) which is confidential either to you or to us and which either you disclose to us or we disclose to you in connection with the Services.

1.12. ‘Original Works’ means the documents, files, materials and works provided by you for the purposes of carrying out the Services.

1.13. ‘Order’ means an order for the Services provided by you from time to time.

1.14. ‘Services’ means translation services performed by us for you.

1.15. ‘Translated Works’ means the documents, files, materials and works translated and produced from the Original Works in accordance with your instructions and provided to you by us.

1.16. ‘Work Products’ means all the products and/or Services supplied by us.

2. General                          

2.1. Quotations are not binding on us and a Contract will only come into being when we issue a written confirmation of your Order, or when we deliver the Translated Works to you.

2.2. The Contract will be subject to these Terms and Conditions.

2.3 All Terms and Conditions appearing or referred to in the Order, or otherwise stipulated by you, shall have no effect.

2.4  Any variation of the Contract must be confirmed in writing by our director.

2.5. Quotations are given on the basis of your description of the translation task, the source material, the target language, the purpose of the translation and any other instructions. Such quotations may be amended at any time if, in our opinion, the description of the source materials is materially inadequate or inaccurate.

2.6. Our written quotations are given on the basis that the terms quoted will remain open for the placing of orders for 45 days from the date of the quotation.

2.7. Information provided in our website, our page on social networking websites, brochures, leaflet, catalogues or other published material is a general description only and does not form part of the Contract.

2.8. These Terms and Conditions apply to all Services provided to you unless otherwise agreed between the parties in writing.

3. Our Responsibility and Liability

3.1. The Services shall be carried out using reasonable skill and care in accordance with the standards of the industry.

3.2. We shall use all reasonable skill and care in selecting translators, interpreters and other personnel used to produce the Translated Works and perform the Services.

3.3. We shall incur no liability to you for innocent or negligent misrepresentation by virtue of any statement made by or on behalf of us prior to the Contract, whether orally or in writing, and you shall not be entitled to rescind the Contract on the grounds of any such misrepresentation.

3.4. No terms, conditions or warranties, whether express or implied, about the quality or fitness for purpose of the Services or the Translated Works shall be incorporated unless expressly set out in the Contract.

3.5. Our entire liability to you under any Contract, including but not limited to in respect of the Services and the Translated Works, shall not exceed the price payable to us by you under the Contract to which any claim relates.

3.6. We do not warrant that the Translated Works will meet your specific requirements and,  unless otherwise agreed, we do not warrant that the operation of any Translated Works sent to you will be uninterrupted or error free.

3.7 Furthermore, we do not warrant that or make any representation regarding the use of the Translated Works in terms of their accuracy, correctness, reliability or otherwise.

3.8. Save in respect of death or personal injury resulting from our negligence and subject to clause 5.8, our liability to you in respect of the provision of the Services and / or the Translated Works shall be limited as follows:  

3.9. You must notify us within 30 days of delivery of the Translated Works of any claim arising  out of the provision of the Services and /or the Translated Works, together with full details of such Claim. In any event, we shall not be liable to you if you fail to notify us of any Claim within a reasonable time of delivery of the Translated Works.

3.10. You must notify us within 30 days of delivery of the Translated Works of any alleged inaccuracies in the Translated Works, at which point our liability will be no more than to rectify any such alleged inaccuracies, that we feel to be justified, to our satisfaction. At no time will such allegations delay payment.

3.11. We shall not be liable for loss of profits, business, contracts, revenue, damage to your reputation or goodwill, anticipated savings, and or any other indirect or consequential loss or damage whatsoever.

3.12. You acknowledge that any Original Works and Translated Works submitted by and to you over the Internet cannot be guaranteed to be free from the risk of interception, even if transmitted in encrypted form, and that we have no liability for the loss, corruption or interception of any Original Works or Translated Works.

4. Your Responsibility and Liability

4.1. You warrant, represent and undertake that the materials submitted by you shall not contain anything of an obscene, blasphemous or libelous nature and shall not (directly or indirectly) infringe the Intellectual Property Rights of any third parties.

4.2 Unless otherwise agreed by us, you (which for the purposes of this clause includes any of your associated companies) shall not, for a period of one year after termination of the Contract, either directly or indirectly, on your own account or for any other person, firm or company, solicit, employ, endeavour to entice away from us or use the services of a translator or interpreter who has provided the Services and/or Translated Works to you on our behalf under the Contract. In the event of your breach under this clause, you agree to pay us an amount equal to the aggregate remuneration paid by us to the translator for the year immediately prior to the date on which you employed or used the services of the translator.

4.3. You agree, upon demand, to indemnify us (which for the purposes of this clause includes  our employees, agents and sub‐contractors), and keep us indemnified, from all losses, damages, injury, costs and expenses of whatever nature suffered by us to the extent that the same are caused by or related to:  

4.3.1. The use or possession by us of any of the Original Works or materials provided by you in relation to the provision of the Services, including the breach of any Intellectual Property Rights of any third party in or to any such Original Works or materials.

4.3.2. The processing by us of any data in the provision of the Services as anticipated by clause 9 below.

4.3.3. Any breach of warranty given by you in this clause 6.

4.3.4. Any other breach by you of these Terms and Conditions.

4.4. In the event you require us to provide the Services on your premises, or any other premises designated by you, you shall:  

4.4.1. Ensure that all necessary safety and security precautions are in place at your premise

4.4.2. Provide such information as may be required by us to carry out the Services and ensure all such information is correct and accurate.

4.4.3. Assign members of staff with suitable skill and experience to be responsible for our activities.

4.4.4. Provide such access to premises, interpretation systems and other facilities which may be reasonably required by us.

4.4.5.SYDNEY LANGUAGE SOLUTIONS shall not be obliged to continue to perform the Services where we consider, at our sole discretion, this would constitute a breach of warranty given by you in this clause 6, an illegal act or a safety hazard.

4.4.6. SYDNEY LANGUAGE SOLUTIONS shall be entitled to charge you for any additional costs and expenses which we may incur as a result of any hazardous conditions or material encountered at your premises.

5. Price and Payment

5.1. Unless otherwise stated, prices are in Australian Dollars

5.2 Our prices and are exclusive of GST. SYDNEY LANGUAGE SOLUTIONS shall invoice you for all appropriate taxes and expenses for which we are liable to collect. You shall be liable to pay any penalties or interest on such taxes which are payable by us as a result of your delay in paying such taxes.

5.3. Discounts included on quoted prices are only applicable if invoices are paid within 15 days of receipt and before the receiving of the translation works.

5.4. Price includes transmission to the address specified in our quotation or confirmation of order.

5.5. Quotations in a currency other than Australian Dollars are based on the rate of exchange at the time of quoting and, unless otherwise stated, the price may be subject to revision up or down if any different rate of exchange is ruling at the date of invoice.

5.6. For all Translated Works, a deposit of 50% is required on commencement and the balance must be paid in full on the date you receive the complete document.

 For Translated Work of 10,000 source words, , a deposit of 50% is required on commencement and the balance can be paid in three different installment before the completion.

5.7. Payment shall be made within 15 days from the date of invoice.

5.8. In the event that payment has not been received on the completion day, the translated version is considered to be the property of Sydney Language Solutions even if the client has deposited 50%.

5.9. Failure to pay any invoice in accordance with the foregoing terms, or other terms specified in the Contract, shall entitle us to suspend further work both on the same order, and on any other order from you, without prejudice to any other right we may have.

6. Delivery

6.1. The dates for delivery of the Translated Works, or the dates for carrying out the Services, are approximate only and, unless otherwise expressly agreed by us, time is not of the essence for delivery or performance, and no delay shall entitle you to reject any delivery or performance or to repudiate the contract.

6.2. We will not be liable in any circumstances for the consequences of any delay in delivery or performance or failure to deliver or perform if the duration of the delay is not substantial or if the delay or failure is due to late delivery or performance or non‐delivery or non‐performance by suppliers or subcontractors, shortage of labour, an act of God, fire, inclement or exceptional weather conditions, industrial action, hostilities, governmental order or intervention (whether or not having the force of law) or any other cause whatever beyond our control or of an unexpected or exceptional nature.

6.3. Posting or delivery to a carrier (including post, facsimile, e‐mail) for the purpose of transmission to you shall, for the purposes of the Contract, constitute delivery to you. Risk in the Translated Works shall pass to you on delivery.

6.4. We may deliver the completed Translated Works by installments in such quantities as we may reasonably decide. Such installments shall be separate obligations and no breach in respect of one or more of them shall entitle You to cancel any subsequent installments or repudiate this contract as a whole.

7. Intellectual Property

7.1. All Intellectual Property Rights (including, but not limited to copyright) in the Original Works and the Translated Works shall vest in you (or your licensors) but, for the avoidance of doubt, you hereby grant to us (and our sub‐contractors) a license to store and use the Original Works and the Translated Works for the duration of the Contract and for the purposes of providing the Services to you.

8. Confidentiality                         

8.1. Subject to clause 8.3, and (on our part) save as necessary in order for us to provide the Services neither party may use any of the other party’s Confidential Information.

8.2. Subject to clause 8.3, neither party may disclose to any other person any of the other party’s Confidential Information.

8.3. Either party may disclose the Confidential Information of the other:  

8.3.1. When required to do so by law or any regulatory authority, provided that party required to disclose the Confidential Information, where practicable and legitimate to do so:  

8.3.1.1. Promptly notifies the owner of any such requirement; and

8.3.1.2. Co‐operates with the owner regarding the manner, scope or timing of such disclosure or any action the owner may take to challenge the validity of such requirement.

8.3.2. To its (or any of its associated company’s) personnel, sub‐contractor’s personnel or any person whose duties reasonably require such disclosure, on condition that the party making such disclosure ensures that each such person to whom such disclosure is made:        

8.3.2.1. Is informed of the obligations of confidentiality under these Terms and Conditions; and  

8.3.2.2. complies with those obligations as if they were bound by them.

8.4. The obligation of confidentiality contained within this clause 8 shall survive termination of the Contract howsoever caused.

9. Data Protection

9.1. Each party shall ensure that in the performance of its obligations under these Terms and Conditions it will at all times comply with relevant provisions of the Commonwealth Privacy Act 1988.

9.2. We acknowledge that if we are required to process any data in the course of providing the Services we shall do so only on your instructions.

10. Non‐Solicitation

Unless otherwise agreed by SYDNEY LANGUAGE SOLUTIONS, the Customer (which for the purposes of this clause includes any of the Customer’s Affiliates) shall not, for a period of two years after termination of the agreement, either directly or indirectly, on its account or for any other person, firm or company solicit, employ, endeavour to entice away from SYDNEY LANGUAGE SOLUTIONS or use the services of SYDNEY LANGUAGE SOLUTIONS’ Staff or any of its freelance linguists. 

 In the event of any breach under this clause, the Customer shall pay to SYDNEY LANGUAGE SOLUTIONS an amount equal to the aggregate remuneration paid by SYDNEY LANGUAGE SOLUTIONS to that member of Staff for the year immediately prior to the date on which the Customer employed or used the services of that member of Staff.

 In the case of a freelance linguist the amount will be equal to the equivalent of a full year full time salary. This clause shall not apply where the customer has an existing relationship before contract start‐date.

11. Termination

11.1. If you subsequently cancel, reduce in scope or frustrate (by an act or omission on your part, or any third party relied upon by you) the Contract, the full price for the Contract shall remain payable unless otherwise agreed in advance. Any Original Works provided to us, and Translated Works completed by us, under the Contract shall be made available to you on termination of the Contract.

11.2. We shall be entitled to terminate the Contract immediately by written notice to you if:  

11.2.1. You commit a material breach of the Contract and, in the case of such a breach which is capable of remedy, you fail to remedy the same within 10 days of receipt of a written notice specifying the breach and requiring it to be remedied,

11.2.2. You make any voluntary arrangement with your creditors or (being an individual or firm) become bankrupt or (being a company) become subject to an administrative order or go into liquidation, or an encumbrance takes possession or a receiver is appointed over any of your property or assets, or you cease or threaten to cease business, or an equivalent or analogous event occurs in any other jurisdiction.

11.2.3. Any termination of the Contract shall not prejudice any rights or remedies which may have accrued to either party.

12. Dispute Resolution

12.1. If any dispute arises between the parties with respect to translation or other similar services provided by us, then such dispute shall, at the request of either party, be referred to a person agreed between the parties or (in default of agreement within 7 days of notice from either party) to a person chosen on the application of either party by the Chairman for the time being of the Australian Institute of Interpreters and Translators (AUSIT).

12.2. Such a person shall be appointed to act as an expert and not as an arbitrator, and the decision of that person shall be final and binding.

12.3. The cost of such an expert shall be borne equally by the parties, unless such expert otherwise directs.

13. Miscellaneous

13.1. Neither party shall be liable to the other for any delay in, or failure of, performance of its obligations under the Contract arising from any cause beyond its reasonable control including act of God, government act, war, fire, flood, explosion or civil commotion.

13.2. SYDNEY LANGUAGE SOLUTIONS may engage any person, firm or company as our sub‐contractor to perform any or all of our obligations, and we may assign any or all of our rights and obligations under the Contract.

13.3. Any notice or other communication to be given under these conditions must be in writing and may be delivered or sent by mail, facsimile transmission or e‐mail.

13.4  Any notice or document shall be deemed served: if delivered, at the time of delivery; if posted, 48 hours after posting; and if sent by facsimile transmission or e‐mail, at the time of transmission.

13.4. No waiver by us of any breach of the Contract by you shall be considered as a waiver of any subsequent breach of the same or any other provision.

13.5. If any provision of these Terms and Conditions is or becomes invalid or unenforceable it will be severed from the rest of the Terms and Conditions so that it is ineffective to the extent that it is invalid or unenforceable and no other provisions of the Terms and Conditions shall be rendered invalid, unenforceable or be otherwise effected.

The Contract (and any proceedings whereby one party might be entitled to join the other as a third party) shall be governed by and construed in all respects in accordance with Australian law and the parties hereby submit to the non‐exclusive jurisdiction of the Australian courts.

These terms and conditions are subject to change without prior written notice.

TERMS AND CONDITIONS FOR LANGUAGE MEMBERSHIP